Akosha Recruitment 2014 For BE/B.Tech/ME/MCA 2015 for Quality Analyst @ Delhi

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Akosha Recruitment 2014 For BE/B.Tech/ME/MCA


About Akosha

Akosha is a platform for consumers to chat with brands and businesses directly. We connect consumers directly with experts and businesses for instant resolution of their queries. You can now chat and get instant and personalized help on almost anythingchecking train PNR status, booking a taxi, ordering food, finding the best telecom/DTH plan, check-in to a flight or tech support for your mobile/laptop etc. 

Job Role: Quality Analyst

Key responsibilities:

Ensure timelines are met for quality reports and feedback sessions

Ensure weekly audit of chat transcripts by the team, analyze the performance and present it to team leads to support coaching activity

Come up with requirements for training process or sector specific after gathering feedbackthe experts and the team under him/her

Design and deliver monthly workshops to address gaps identified

Complete Weekly reports and assist in checking Data Quality

Ideally, you are someone who is obsessed with creating an awesome customer experience and in turn would make sure that our experts adhere to the same standards

Requirements:

Should have at least 1 year of experience in a quality process, preferably chat process

Basic Facilitation skills and coaching skills

Knowledge in program evaluation, and developing and conducting analysis

Strong customer experience orientation

Excellent English literacy and communication skills (verbal, written, presentation)

Planning and time management skills

Proficiency in MS Office Applications



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