CGI Hiring Service Desk Analyst - Any Degree Freshers 2015

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CGI Hiring Any Degree freshers 2015

Job Description

Position Description:

Be readily available to answer the phone to our customers in a professional and efficient manner.
• Providing a positive image of the company through your role as the first point of contact with customers
• To ensure thatis work carried out in accordance with ITlL Incident Management guidelines
• Log calls via the appropriate call logging system and provide a high level of technical fix.

For example: o Change Passwords and unlock accounts for internal and external customerspossible o To provide first line printer support for the server infrastructure
• Complete courtesy call backs to the customerrequired
• Add value to your team environment by being enthusiastic and maintaining a Positive attitude.
• To achieveteam and personal performance goals as defined by the company
• Ensure calls returned to DESK are reassigned without • Monitor related calls
• Monitor ‘open’ incident calls.

At CGI, we’re a team of builders. We call our employees members becausewho join CGI are building their own company - one that has grown to 68,000 professionals located in 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us. Learn more at

This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans.

We wish to thankapplicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted.

No unsolicited agency referrals please.


Skills: Diagnostics & Resolution

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